FAQ's

Company
- Facts & figures about FREITAG
- Can I sell FREITAG products in my shop?
- Do you sponsor events?
- Can I visit FREITAG?

Products
- Why is every bag unique?
- Why are you using recycled materials?

- Which is the best bag for school (ring binder)?
- My bag smells, is that normal?
- How do I clean my bag?
- Do the Mac Sleeves only fit Mac’s?
- Does FREITAG have different seasonal collections?
- Where does FREITAG get all its old truck tarps from?
- Can I propose a product idea?

FREITAG Online Shop
- What is the F-CUT?
- What payment methods do you accept?
- Why haven’t I received a confirmation for my order?
- Do you sell gift vouchers, online?
- How can I switch to another webshop?



Company
Facts & figures about FREITAG
- Headquarter: FREITAG lab. ag / Maag works, Zurich, Switzerland
- Founding year: 1993
- Founders & Owners: Markus and Daniel Freitag
- Workforce: 76 in Zurich, 2 in Davos, 4 in Hamburg, 3 in Cologne
and 3 in Berlin

- No. of shops: 4 own flagship-stores (Cologne, Hamburg, Davos, Zurich, Berlin), over 350 point of sales worldwide
- 2 online shops: Zurich for Switzerland and worldwide deliveries, Hamburg for Europe

- Material use: 200 tons of truck tarps = line of trucks 50 km long; 75,000 bicycle inner tubes; 25,000 seatbelts
- No. of models: over 40 items

Awards:
- 1997 Award from Design Prize Switzerland
- 1997 The 1993 prototype is added to the collection of the Museum for Design, Zurich
- 1999 Award from the Federal Competition for Applied Arts
- 2003 Gold for the F-Cut from the Art Directors Club Switzerland, in the category of Electronic Publishing
- 2003 Gold for the F-Cut from Art Directors Club Europe in the category of New & Mixed Media / Interactive Media
- 2003 Master of Swiss Web for the F-Cut as the best Swiss website
- 2003 Top Cat model is added to the design collection of the Museum of Modern Art in New York
- 2006 Contractworldaward
- 2006 ADC-Schweiz
- 2007 The FREITAG Shop Zurich wins the yellow pencil at the D&D Awards in London
- 2008 Best of swiss web: Gold in Business Efficiency; Silver in Creation
- 2008 1. Award for Marketing and Architecture for the F-Shop in Zurich
- 2009 Design Prize of the Federal Republic of Germany: Gold for the F-Shop in Zurich in the Product Design category
- 2009 Design Prize Switzerland: Colin Schälli wins Gold in the newcomer category of the national design prize for the new V30 POS SKID shelf system.

Back to top


Can I sell FREITAG products in my shop?
Please contact FREITAG by providing already some basic information about your shop (location, type of shop, brands, pictures, etc.) by using the contact form. We will then get in touch with you.

Back to top


Do you sponsor events?
FREITAG only does product sponsoring, no exceptions. We are very selective in choosing the events.

Back to top


Can I visit FREITAG?
Unfortunately we don’t offer regular guided tours in our factory.

Back to top

Products
Why is every bag unique?
Our bags are not “artificially” unique; they are that way right from the beginning on. They are truly unique items, because they are made from used truck tarps. Every tarp has its own story, its own look and its own state of use. Furthermore each bag is still cut by hand in Zurich, Switzerland, and gets its individual look depending on the color, the writing and design of the tarp. That’s why every single product will be one of a kind.

Back to top

Why are you using recycled materials?
The basic idea was to make something useful from waste. Then, we started looking into truck tarpaulins because we didn’t know of any other material that was as tough. It was a mixture of intent and coincidence. The recycling idea is very important to us. But, we also want to offer functional, robust and stylish products — a bag that is fun to use in everyday life. The recycling gives it its unique character.

Back to top

Which is the best bag for school (ring binder)?
If you look for a school bag, we recommend our Dragnet (F12). The Dragnet fits 1-2 ring binders.

Back to top

My bag smells, is that normal?
Yes it’s true, FREITAG bags smell. Some more, some less. The odor will disappear after a few weeks. Our hint: Place your bag on the fresh air, this will help.

Back to top

How do I clean my bag?
Machine wash at low temperature, gentle cycle, do not bleach, do not tumble dry, do not iron.

Back to top


Do the Mac Sleeves only fit Mac’s?
No. They are custom made for Mac’s, but other laptops can be used as well.

Back to top

Does FREITAG have different seasonal collections?
No, we don’t have seasonal collections. But the colors vary according to the tarps we are able to buy. Our products are long life design classics.

Back to top

Where does FREITAG get all its old truck tarps from?
As there is no market for old tarps, this is not so easy. We have specialized employees who look for tarps and organize their pick-up. We buy them from forwarding agencies and tarp manufacturers.We solely process used tarps (on an average, they are on a truck for about five years).

Back to top


Can I propose a product idea?
FREITAG constantly works on the development of new ideas and products, as a result our archives have become pretty substantial over the years. New products are exclusively created in our internal development-team with Markus and Daniel Freitag. But of course we are always happy to get new inputs. Please visit contact.

 

Back to top

FREITAG Online Shop
What is the F-CUT?
The F-Cut offers you the possibility do design your own bag (see the ‘Design a bag’ section on our website).

Back to top

What payment methods do you accept?
Visa, Mastercard, American Express, Postcard (CH only), Paypal, wire transfer

Back to top


Why haven’t I received a confirmation for my order?
There are two reasons either you have entered an invalid email address or your order has not been placed properly. You can get in touch with FREITAG by using the contact form.

Back to top


Do you sell gift vouchers, online?
Yes, we sell gift vouchers online.

Back to top

How can I switch to another webshop?
When you first access the FREITAG website, you are asked to select your country, for ordering purposes. You are then allocated to the most suitable webshop for your country, based on distribution and customs criteria. If you want to change this webshop allocation, you have to reverse it by deleting the cookies. On a PC, you will find this option on the "Internet Options" menu; on a Mac it appears as "private files" under Extras. Next time you access the FREITAG website, you will see the Select Country website again. Please choose now the country where you want your product to be shipped.

Back to top