Your rights of Return
(1) We gladly accept returns for any reason within 30 days from shipping date. Shipping charges are not reimbursed. F-Cut products are excluded because these products are specially made for you according to your wishes.
(2) Please return the product to the address displayed on the delivery note.
(3) We will control all returned products. All goods must be returned in perfect condition along with a copy of your initial FREITAG invoice/delivery note with its original package without signs of usage. You have to pay the postal fees for this kind of return. We will dismiss the returned product if:
- The product shows signs of visible use
- The product returns without original packaging and/or product tags
- The product is damaged as a result of return transport
We reimburse your payment (Duties, taxes and other expenses excluded). In case of return, you will be charged for all shipping charges.
(4) If the product is in any way faulty or does not conform to the order placed, we will gladly refund the purchase price paid, the return shipping cost; any customs, duties and goods taxes (upon proof of payment i.e. a receipt), plus the original shipping costs. This is also valid for F-Cuts. Likewise, no good will be taken back if it shows signs of damage or interference, such as
- Natural wear and tear
- Events out of our control e.g. natural disasters
- Signs of improper use
- Interference by the customer or a third person
- Extreme use or extreme influence by the customer
The items can be sent to address displayed on the delivery note.
All refunds will be issued based upon the original form of payment, If you paid via bank transfer you will need to supply the bank account information when you initiate the return.
(5) No cost will be covered should the product/s go missing during the return shipping. We advise you to send all items back with a transport firm which provides a track & trace service.
(1) We gladly accept returns for any reason within 30 days from shipping date. Shipping charges are not reimbursed. F-Cut products are excluded because these products are specially made for you according to your wishes.
(2) Please return the product to the address displayed on the delivery note.
(3) We will control all returned products. All goods must be returned in perfect condition along with a copy of your initial FREITAG invoice/delivery note with its original package without signs of usage. You have to pay the postal fees for this kind of return. We will dismiss the returned product if:
- The product shows signs of visible use
- The product returns without original packaging and/or product tags
- The product is damaged as a result of return transport
We reimburse your payment (Duties, taxes and other expenses excluded). In case of return, you will be charged for all shipping charges.
(4) If the product is in any way faulty or does not conform to the order placed, we will gladly refund the purchase price paid, the return shipping cost; any customs, duties and goods taxes (upon proof of payment i.e. a receipt), plus the original shipping costs. This is also valid for F-Cuts. Likewise, no good will be taken back if it shows signs of damage or interference, such as
- Natural wear and tear
- Events out of our control e.g. natural disasters
- Signs of improper use
- Interference by the customer or a third person
- Extreme use or extreme influence by the customer
The items can be sent to address displayed on the delivery note.
All refunds will be issued based upon the original form of payment, If you paid via bank transfer you will need to supply the bank account information when you initiate the return.
(5) No cost will be covered should the product/s go missing during the return shipping. We advise you to send all items back with a transport firm which provides a track & trace service.