Contact - Customer Service

FAQ

Any questions? We've got the answers! Either via the do-it-yourself option, the digital chat option, classic email communication or, of course, a personal phone conversation. First of all, we strongly recommend a visit to our Help Yourself FAQ page. Still need help? Then contact us using one of the three other options. The choice is yours.

​​​​​​FAQ


ASK AN F-GUURU

F-Guurus are carefully selected and previously tested FREITAG Fans. in a one on one chat they will gladly advise you on any queries you might have regarding subjects such as products, process and service at FREITAG.

All you need to do is click on the chat icon bottom right of the page and within a short time you will be connected to your very own consultant. 

Monday to Friday, 8.00–22.00 Uhr
Saturday and Sunday, 10.00–22.00 Uhr

SEND US AN EMAIL

Don't feel like chatting? Or just feel more comfortable in the hands of the customer care team? Feel free to send them an email (onlinestore@freitag.ch). As seasoned experts in the question-answer business, they can certainly help you and will answer within 24 hours (Monday - Friday). 

I WANT TO TALK!

Like to do things over the phone?  Give us a call: Monday - Friday 9 am to 12 pm and 1 pm to 5 pm.

Call Tania: +41 43 210 32 52. 

Call Dani: +41 43 210 33 48
(Monday - Thursday, the lucky thing only works 80%).

Ask Linda: +41 43 210 33 46.