Contact - Customer Service

FAQ

Any questions? We've got the answers! Either via the do-it-yourself option, the digital chat option or a more classic email communication. Firstly, we strongly recommend a visit to our Help Yourself FAQ page. Still stuck? Just send us an e-mail and sit back and relax. In less than 24 hours we will get back to you

​​​​​​FAQ


ASK AN F-GUURU

F-Guurus are carefully selected and previously tested FREITAG Fans. in a one on one chat they will gladly advise you on any queries you might have regarding subjects such as products, process and service at FREITAG.

All you need to do is click on the chat icon bottom right of the page and within a short time you will be connected to your very own consultant. 

Monday to Friday, 8.00–22.00 Uhr
Saturday and Sunday, 10.00–22.00 Uhr

SEND US AN EMAIL

Don't feel like chatting? Or just feel more comfortable in the hands of the customer care team? Feel free to send them an email (onlinestore@freitag.ch). As seasoned experts in the question-answer business, they can certainly help you and will answer within 24 hours (Monday - Friday). 

I WANT TO TALK!

Like to do things over the phone?  
Give us a call from Monday - Friday 9.00 - 11:45 & 13.15 - 17.00 (CET/MEZ)

+4176 832 30 11  in English, German and Italian

 +41 76 832 30 87  in English, German and French