Contact - Customer Service

FAQ

Any questions? We've got the answers! Either via the do-it-yourself option, the digital chat option, classic email communication or, of course, a personal phone conversation. First of all, we strongly recommend a visit to our Help Yourself FAQ page. Still need help? Then contact us using one of the three other options. The choice is yours.

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SEND US AN EMAIL

Don't feel like chatting? Or just feel more comfortable in the hands of the customer care team? Feel free to send them an email (onlinestore@freitag.ch). As seasoned experts in the question-answer business, they can certainly help you and will answer within 24 hours (Monday - Friday). 

I WANT TO TALK!

Like to do things over the phone?  Give us a call: Monday - Friday 9 am to 12 pm and 1 pm to 5 pm.

Call Tania: +41 43 210 32 52. 

Call Dani: +41 43 210 33 48
(Monday - Thursday, the lucky thing only works 80%).

Ask Linda: +41 43 210 33 46.