Small Print

PRIVACY POLICY / OUR DATA PROTECTION DECLARATION

Below you can find out everything you need to know about the information we collect when you visit our website, when we collect it, what we do with it, who we are required to give it to, when we’ll delete it and what you can do about it.

But if you can’t read legalese – or don’t fancy wading through oodles of text – here are the basics: we try very, very hard to know as little about you as possible and to bug you as little as possible, while still offering you a great online shopping and customer experience, for which we need to keep as little data as possible. To help us do this, we save cookies on your device when you visit our site – in particular Google Analytics cookies – so we can tell how many people visit us and where they come from (in an anonymized form, of course). If you sign up to our newsletter, our mailing list partner Mailchimp will also have your email address. And if you have any questions or complaints, you can get in touch with our data protection whiz Anja: dataprotection@freitag.ch

1. An overview of data protection

General information

The following information will provide you with an easy to navigate overview of what will happen with your personal data when you visit our website. The term “personal data” comprises all data that can be used to personally identify you. For detailed information about the subject matter of data protection, please consult our Data Protection Declaration, which we have included beneath this copy.

Data recording on our website

Who is the responsible party for the recording of data on this website (i.e. the “controller”)?

The data on this website is processed by the operator of the website, whose contact information is available under section “Information Required by Law” on this website.

How do we record your data?

We collect your data as a result of your sharing of your data with us. This may, for instance be information you enter into our contact form.

Our IT systems automatically record other data when you visit our website. This data comprises primarily technical information (e.g. web browser, operating system or time the site was accessed). This information is recorded automatically when you access our website.

What are the purposes we use your data for?

A portion of the information is generated to guarantee the error free provision of the website. Other data may be used to analyse your user patterns.

What rights do you have as far as your information is concerned?

You have the right to receive information about the source, recipients and purposes of your archived personal data at any time without having to pay a fee for such disclosures. You also have the right to demand that your data are rectified, blocked or eradicated. Please do not hesitate to contact us at any time under the address disclosed in section “Information Required by Law” on this website if you have questions about this or any other data protection related issues. You also have the right to log a complaint with the competent supervising agency.

Moreover, under certain circumstances, you have the right to demand the restriction of the processing of your personal data. For details, please consult the Data Protection Declaration under section “Right to Restriction of Data Processing.”

Analysis tools and tools provided by third parties

There is a possibility that your browsing patterns will be statistically analysed when your visit our website. Such analyses are performed primarily with cookies and with what we refer to as analysis programmes. As a rule, the analyses of your browsing patterns are conducted anonymously; i.e. the browsing patterns cannot be traced back to you. You have the option to object to such analyses or you can prevent their performance by not using certain tools. For detailed information about this, please consult our Data Protection Declaration below.

You do have the option to object to such analyses. We will brief you on the objection options in this Data Protection Declaration.

2. General information and mandatory information

Data protection

The operators of this website and its pages take the protection of your personal data very seriously. Hence, we handle your personal data as confidential information and in compliance with the statutory data protection regulations and this Data Protection Declaration.

Whenever you use this website, a variety of personal information will be collected. Personal data comprises data that can be used to personally identify you. This Data Protection Declaration explains which data we collect as well as the purposes we use this data for. It also explains how, and for which purpose the information is collected.

We herewith advise you that the transmission of data via the Internet (i.e. through e-mail communications) may be prone to security gaps. It is not possible to completely protect data against third party access.

Information about the responsible party (referred to as the “controller” in the GDPR)

The data processing controller on this website is:

FREITAG lab. ag
Binzmühlestrasse 170b
8050 Zürich
Schweiz

Phone: +41 43 210 33 33
E-mail: dataprotection@freitag.ch

The controller is the natural person or legal entity that single-handedly or jointly with others makes decisions as to the purposes of and resources for the processing of personal data (e.g. names, e-mail addresses, etc.).

Revocation of your consent to the processing of data

A wide range of data processing transactions are possible only subject to your express consent. You can also revoke at any time any consent you have already given us. To do so, all you are required to do is sent us an informal notification via e-mail. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.

Right to object to the collection of data in special cases; right to object to direct advertising (Art. 21 GDPR)

In the event that data are processed on the basis of Art. 6 Sect. 1 lit. e or f GDPR, you have the right to at any time object to the processing of your personal data based on grounds arising from your unique situation. This also applies to any profiling based on these provisions. To determine the legal basis, on which any processing of data is based, please consult this Data Protection Declaration. If you log an objection, we will no longer process your affected personal data, unless we are in a position to present compelling protection worthy grounds for the processing of your data, that outweigh your interests, rights and freedoms or if the purpose of the processing is the claiming, exercising or defence of legal entitlements (objection pursuant to Art. 21 Sect. 1 GDPR).

If your personal data is being processed in order to engage in direct advertising, you have the right to at any time object to the processing of your affected personal data for the purposes of such advertising. This also applies to profiling to the extent that it is affiliated with such direct advertising. If you object, your personal data will subsequently no longer be used for direct advertising purposes (objection pursuant to Art. 21 Sect. 2 GDPR).

Right to log a complaint with the competent supervisory agency

In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency, in particular in the member state where they usually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses.

Right to data portability

You have the right to demand that we hand over any data we automatically process on the basis of your consent or in order to fulfil a contract be handed over to you or a third party in a commonly used, machine readable format. If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible.

SSL and/or TLS encryption

For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption programme. You can recognise an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.

If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.

The certificate used on our website was issued by DigiCert, Inc., 2801 North Thanksgiving Way Suite 500, Lehi, UT 84043, USA. For more information, please see the privacy policy of DigiCert at https://www.digicert.com/digicert-privacy-policy/.

Encrypted payment transactions on this website

If you are under an obligation to share your payment information (e.g. account number if you give us the authority to debit your bank account) with us after you have entered into a fee-based contract with us, this information is required to process payments.

Payment transactions using common modes of paying (Visa/MasterCard, Paypal, Twint, instant transfer etc.) are processed exclusively via encrypted SSL or TLS connections. You can recognise an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.

If the communication with us is encrypted, third parties will not be able to read the payment information you share with us.

Information about, blockage, rectification and eradication of data

Within the scope of the applicable statutory provisions, you have the right to at any time demand information about your archived personal data, their source and recipients as well as the purpose of the processing of your data. You may also have a right to have your data rectified, blocked or eradicated. If you have questions about this subject matter or any other questions about personal data, please do not hesitate to contact us at any time at the address provided in section “Information Required by Law.”

Right to demand processing restrictions

You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at any time at the address provided in section “Information Required by Law.” The right to demand restriction of processing applies in the following cases:

  • In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.
  • If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data in lieu of demanding the eradication of this data.
  • If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication.
  • If you have raised an objection pursuant to Art. 21 Sect. 1 GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data.

If you have restricted the processing of your personal data, these data – with the exception of their archiving – may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU.

Rejection of unsolicited e-mails

We herewith object to the use of contact information published in conjunction with the mandatory information to be provided in section “Information Required by Law” to send us promotional and information material that we have not expressly requested. The operators of this website and its pages reserve the express right to take legal action in the event of the unsolicited sending of promotional information, for instance via SPAM messages.

3. Recording of data on our website

Cookies

In some instances, our website and its pages use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. The purpose of cookies is to make our website more user friendly, effective and more secure. Cookies are small text files that are placed on your computer and stored by your browser.

You can adjust the settings of your browser to make sure that you are notified every time cookies are placed and to enable you to accept cookies only in specific cases or to exclude the acceptance of cookies for specific situations or in general and to activate the automatic deletion of cookies when you close your browser. If you deactivate cookies, the functions of this website may be limited.

Cookies that are required for the performance of the electronic communications transaction or to provide certain functions you want to use (e.g. the shopping cart function), are stored on the basis of Art. 6 Sect. 1 lit. f GDPR. The website operator has a legitimate interest in storing cookies to ensure the technically error free and optimised provision of the operator’s services. If other cookies (e.g. cookies for the analysis of your browsing patterns) should be stored, they are addressed separately in this Data Protection Declaration.

Server log files

The provider of this website and its pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically. The information comprises:

  • The type and version of browser used
  • The used operating system
  • Referrer URL
  • The hostname of the accessing computer
  • The time of the server inquiry
  • The IP address

This data is not merged with other data sources.

This data is recorded on the basis of Art. 6 Sect. 1 lit. f GDPR. The operator of the website has a legitimate interest in the technically error free depiction and the optimization of the operator’s website. In order to achieve this, server log files must be recorded.

In general, we store data in accordance with the legal requirements of hosting providers and erase it as required by law. The website is hosted on servers in Germany by Platform.sh GmbH, Marienstr 90, 50825 Cologne, which has its headquarters at 131 Boulevard de Sébastopol, 75002 Paris, France. For more information, please see the privacy policy of Platform.sh at https://platform.sh/privacy-policy/.

Contact form

If you submit inquiries to us via our contact form, the information provided in the contact form as well as any contact information provided therein will be stored by us in order to handle your inquiry and in the event that we have further questions. We will not share this information without your consent.

Hence, the processing of the data entered into the contact form occurs exclusively based on your consent (Art. 6 Sect. 1 lit. a GDPR). You have the right to revoke at any time any consent you have already given us. To do so, all you are required to do is sent us an informal notification via e-mail. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.

The information you have entered into the contact form shall remain with us until you ask us to eradicate the data, revoke your consent to the archiving of data or if the purpose for which the information is being archived no longer exists (e.g. after we have concluded our response to your inquiry). This shall be without prejudice to any mandatory legal provisions – in particular retention periods.

In general, we store data in accordance with our legal obligations and erase it after ten years at the very latest.

Request by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass these data on without your consent.

The processing of these data is based on Art. 6 para. 1 lit. b GDPR, if your request is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases, the processing is based on your consent (Article 6 (1) a GDPR) and/or on our legitimate interests (Article 6 (1) (f) GDPR), since we have a legitimate interest in the effective processing of requests addressed to us.

The data sent by you to us via contact requests remain with us until you request us to delete, revoke your consent to the storage or the purpose for the data storage lapses (e.g. after completion of your request). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

Registration on this website

You have the option to register on our website to be able to use additional website functions. We shall use the data you enter only for the purpose of using the respective offer or service you have registered for. The required information we request at the time of registration must be entered in full. Otherwise we shall reject the registration.

To notify you of any important changes to the scope of our portfolio or in the event of technical modifications, we shall use the e-mail address provided during the registration process.

We shall process the data entered during the registration process on the basis of your consent (Art. 6 Sect. 1 lit. a GDPR). You have the right to revoke at any time any consent you have already given us. To do so, all you are required to do is sent us an informal notification via e-mail. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.

The data recorded during the registration process shall be stored by us as long as you are registered on our website. Subsequently, such data shall be deleted. This shall be without prejudice to mandatory statutory retention obligations.

Processing of data (customer and contract data)

We collect, process and use personal data only to the extent necessary for the establishment, content organization or change of the legal relationship (data inventory). These actions are taken on the basis of Art. 6 Sect. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual actions. We collect, process and use personal data concerning the use of our website (usage data) only to the extent that this is necessary to make it possible for users to utilize the services and to bill for them.

The collected customer data shall be eradicated upon completion of the order or the termination of the business relationship. This shall be without prejudice to any statutory retention mandates.

Data transfer upon closing of contracts for online stores, retailers and the shipment of merchandise

We share personal data with third parties only if this is necessary in conjunction with the handling of the contract; for instance, with companies entrusted with the shipment of goods or the financial institution tasked with the processing of payments. Any further transfer of data shall not occur or shall only occur if you have expressly consented to the transfer. Any sharing of your data with third parties in the absence of your express consent, for instance for advertising purposes, shall not occur.

The basis for the processing of data is Art. 6 Sect. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or for pre-contractual actions.

Data transfer upon closing of contracts for services and digital content

We share personal data with third parties only if this is necessary in conjunction with the handling of the contract; for instance, with the financial institution tasked with the processing of payments.

Any further transfer of data shall not occur or shall only occur if you have expressly consented to the transfer. Any sharing of your data with third parties in the absence of your express consent, for instance for advertising purposes, shall not occur.

The basis for the processing of data is Art. 6 Sect. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or for pre-contractual actions.

4. Analysis tools and advertising

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics uses so-called cookies. Cookies are text files, which are stored on your computer and that enable an analysis of the use of the website by users. The information generated by cookies on your use of this website is usually transferred to a Google server in the United States, where it is stored.

The storage of Google Analytics cookies and the utilization of this analysis tool are based on Art. 6 Sect. 1 lit. f GDPR. The operator of this website has a legitimate interest in the analysis of user patterns to optimize both, the services offered online and the operator’s advertising activities.

IP anonymization

On this website, we have activated the IP anonymization function. As a result, your IP address will be abbreviated by Google within the member states of the European Union or in other states that have ratified the Convention on the European Economic Area prior to its transmission to the United States. The full IP address will be transmitted to one of Google’s servers in the United States and abbreviated there only in exceptional cases. On behalf of the operator of this website, Google shall use this information to analyse your use of this website to generate reports on website activities and to render other services to the operator of this website that are related to the use of the website and the Internet. The IP address transmitted in conjunction with Google Analytics from your browser shall not be merged with other data in Google’s possession.

Browser plug-in

You can change the settings in your browser to block cookies and accept, block, or withdraw your consent to cookies via the cookie banner (opt in/opt out); however, please note that if you do so, you might not be able to make full use of all of the features of this website. Moreover, you have the option prevent the recording of the data generated by the cookie and affiliated with your use of the website (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Objection to the recording of data

You have the option to prevent the recording of your data by Google Analytics by clicking on the following link. This will result in the placement of an opt out cookie, which prevents the recording of your data during future visits to this website: Google Analytics deactivation.

For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at: https://support.google.com/analytics/answer/6004245?hl=en.

Demographic parameters provided by Google Analytics

This website uses the function “demographic parameters” provided by Google Analytics. It makes it possible to generate reports providing information on the age, gender and interests of website visitors. The sources of this information are interest-related advertising by Google as well as visitor data obtained from third party providers. This data cannot be allocated to a specific individual. You have the option to deactivate this function at any time by making pertinent settings changes for advertising in your Google account or you can generally prohibit the recording of your data by Google Analytics as explained in section “Objection to the recording of data.”

Archiving period

Data on the user or incident level stored by Google linked to cookies, user IDs or advertising IDs (e.g. DoubleClick cookies, Android advertising ID) will be anonymized or deleted after 14 month. For details please click the following link: https://support.google.com/analytics/answer/7667196?hl=de

Google Optimize
 

This website uses Google Optimize to analyze how the website is used. It is provided by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

When you visit the website, your IP address and user data will be transmitted. These cannot be directly associated with you. Additionally, cookies are necessary and used in order to analyze how the website is used. You can accept, block, or withdraw your consent to cookies via the cookie banner (opt in/opt out). 
Google is certified under the EU-US Privacy Shield. The Privacy Shield is a treaty between the European Union (EU) and the USA that aims to guarantee compliance with European standards of data protection in the USA.

For more information, please see the privacy policy of Google at https://policies.google.com/privacy.

Hotjar

Our website uses Hotjar. It is provided by Hotjar Ltd., Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta.

Hotjar is a tool designed to analyze how you use the website. For example, we can use Hotjar to track your mouse movements, scrolling, and clicks. Hotjar can even determine how much time you spend mousing over a certain area of the website. Hotjar uses this information to generate “heatmaps” which indicate the areas of a website that a visitor prefers to view.

We can also determine how long you spend on a page and when you leave it. We can also see at what point you stop entering information in a contact form (this is known as conversion funnels). Additionally, Hotjar can be used to obtain direct feedback from visitors to the website. This feature is used to improve the online services of the website operator.

Hotjar uses cookies. Cookies are text files that are stored on your computer and make it possible to analyze how you use the website. In particular, we can use these cookies to determine whether you visited the website on a certain end device or whether the functions of Hotjar have been deactivated in the browser in question. Hotjar cookies will remain on your device until you erase them. You can accept, block, or withdraw your consent to cookies via the cookie banner (opt in/opt out). 

We use Hotjar and install Hotjar cookies on the basis of Article 6(1)(f) GDPR. The operator of the website has a legitimate interest in analyzing user behavior in order to optimize both the website and its advertising. If we have asked for your consent, the data will be processed exclusively on the basis of Article 6(1)(a) GDPR; you can withdraw your consent at any time, however.

If you would like to deactivate the collection of data by Hotjar, please visit https://www.hotjar.com/opt-out and follow the instructions there.
Please note that you will need to deactivate Hotjar separately for every browser and device you use.

Hotjar is certified under the EU-US Privacy Shield. The Privacy Shield is a treaty between the European Union (EU) and the USA that aims to guarantee compliance with European standards of data protection in the USA.
For more information on Hotjar and the data it collects, please see the privacy policy of Hotjar at https://www.hotjar.com/privacy.

Pingdom

Our website uses the monitoring service Pingdom. It is provided by Solarwinds Worldwide LLC, 7171 Southwest Parkway, Bldg 400, Austin, TX 78735, USA.

This service installs cookies on your computer which make it possible to analyze how you use the website. Data – especially your IP address and activity – can be transferred to a Solarwinds server in the USA and stored there. You can accept, block, or withdraw your consent to cookies via the cookie banner (opt in/opt out). 

We use Pingdom on the basis of our interest in the continuous optimization of the technical features and content of the website. This represents a legitimate interest in the sense of Article 6(1)(f) GDPR. 

Solarwinds is certified under the EU-US Privacy Shield. The Privacy Shield is a treaty between the European Union (EU) and the USA that aims to guarantee compliance with European standards of data protection in the USA.

For more information on Pingdom, please visit https://www.solarwinds.com/pingdom and see the privacy policy of Solarwinds at https://www.solarwinds.com/legal/privacy.

New Relic

Our website uses a plug-in from the New Relic web analytics service. It enables us to perform statistical evaluations of the speed of the website and determine whether the website can be accessed and how quickly each page loads when it is opened. It is provided by New Relic Inc., 188 Spear Street, Suite 1200, San Francisco, CA 94105, USA.

New Relic uses cookies. When you visit a website containing a plug-in from New Relic, your browser will establish a direct connection with the servers of New Relic. You can accept, block, or withdraw your consent to cookies via the cookie banner (opt in/opt out). The plug-in notifies New Relic that a user has opened a specific page of the website. If you are logged in with New Relic, New Relic will also be able to associate the visit with your New Relic account. If you are not a member of New Relic, however, New Relic will store your IP address.

We use Pingdom on the basis of our interest in optimizing the marketing of our website. This represents a legitimate interest in the sense of Article 6(1)(f) GDPR. 

New Relic is certified under the EU-US Privacy Shield. The Privacy Shield is a treaty between the European Union (EU) and the USA that aims to guarantee compliance with European standards of data protection in the USA.

For information on how and to what extent data is collected, processed and used by New Relic, as well as on your corresponding rights and the settings that you can change to protect your privacy, please see the privacy policy of New Relic at https://newrelic.com/privacy.
 

5. Newsletter

Newsletter data

If you would like to subscribe to the newsletter offered on this website, we will need from you an e-mail address as well as information that allow us to verify that you are the owner of the e-mail address provided and consent to the receipt of the newsletter. No further data shall be collected or shall be collected only on a voluntary basis. We shall use such data only for the sending of the requested information and shall not share such data with any third parties.

The processing of the information entered into the newsletter subscription form shall occur exclusively on the basis of your consent (Art. 6 Sect. 1 lit. a GDPR). You may revoke the consent you have given to the archiving of data, the e-mail address and the use of this information for the sending of the newsletter at any time, for instance by clicking on the "Unsubscribe" link in the newsletter. This shall be without prejudice to the lawfulness of any data processing transactions that have taken place to date.

The data you archive with us for the purpose of the newsletter subscription shall be archived by us until you unsubscribe from the newsletter. Once you cancel your subscription to the newsletter, the data shall be deleted. This shall not affect data we have been archiving for other purposes.

MailChimp

This website uses the services of MailChimp to send out its newsletters. The provider is the Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.

Among other things, MailChimp is a service that can be deployed to organise and analyse the sending of newsletters. Whenever you enter data for the purpose of subscribing to a newsletter (e.g. your e-mail address), the information is stored on MailChimp servers in the United States.

MailChimp is in possession of a certification that is in compliance with the “EU-US-Privacy-Shield.” The “Privacy-Shield” is a compact between the European Union (EU) and the United States of America (USA) that aims to warrant the compliance with European data protection standards in the United States.

With the assistance of the MailChimp tool, we can analyse the performance of our newsletter campaigns. If you open an e-mail that has been sent through the MailChimp tool, a file that has been integrated into the e-mail (a so-called web-beacon) connects to MailChimp’s servers in the United States. As a result, it can be determined whether a newsletter message has been opened and which links the recipient possibly clicked on. Technical information is also recorded at that time (e.g. the time of access, the IP address, type of browser and operating system). This information cannot be allocated to the respective newsletter recipient. Their sole purpose is the performance of statistical analyses of newsletter campaigns. The results of such analyses can be used to tailor future newsletters to the interests of their recipients more effectively.

If you do not want to permit an analysis by MailChimp, you must unsubscribe from the newsletter. We provide a link for you to do this in every newsletter message. Moreover, you can also unsubscribe from the newsletter right on the website.

The data is processed based on your consent (Art. 6 Sect. 1 lit. a GDPR).  You may revoke any consent you have given at any time by unsubscribing from the newsletter. This shall be without prejudice to the lawfulness of any data processing transactions that have taken place prior to your revocation.

The data you archive with us for the purpose of the newsletter subscription shall be archived by us until you unsubscribe from the newsletter. Once you cancel your subscription to the newsletter, the data shall be deleted from our servers as well as those of MailChimp. This shall not affect data we have been archiving for other purposes.

For more details, please consult the Data Privacy Policies of MailChimp at: https://mailchimp.com/legal/terms/.

Execution of a contract data processing agreement

We have executed a so-called “Data Processing Agreement” with MailChimp, in which we mandate that MailChimp undertakes to protect the data of our customers and to refrain from sharing it with third parties.

Campaign Monitor

Our website uses the newsletter mailing platform Campaign Monitor. It is provided by Campaign Monitor, Level 38, 201 Elizabeth Street, Sydney, NSW 2000, Australia.

The e-mail addresses of the recipients of our newsletters, as well as the other data belonging to them as described in this notice, are stored on the servers of Campaign Monitor in Australia, the USA, and Germany. Campaign Monitor uses this information to send and evaluate newsletters on our behalf. According to its own information, Campaign Monitor can also use this data to optimize or improve its own services, e.g. to optimize how newsletters are sent and displayed or for economic purposes in order to determine the countries in which the recipients live. However, Campaign Monitor does not use the data of the recipients of our newsletters to contact them itself or share the data with third parties.

With regard to security, Campaign Monitor is certified under ISO 27001 and states that it complies with the data protection regulations of the EU in the GDPR as of May 25, 2018. For more information, please see the privacy policy of Campaign Monitor at https://campaignmonitor.com/policies.

Mandrill

Our website uses the service Mandrill to send newsletters. It is provided by The Rocket Science Group LLC, 512 Means St. Suite 404, Atlanta, GA 30318, USA. This service enables us to manage a database of e-mail contacts internally. The service manages data relating to when an e-mail that we sent to you was opened or links in the e-mail were clicked. Technical and organizational security measures are in place to ensure that your personal data is protected against loss and unauthorized modification and that it cannot be accessed by unauthorized third parties. Furthermore, on our part, only authorized persons have access to your personal data and only in so far as necessary for the purposes of the contract.

MailChimp is certified under the EU-US Privacy Shield. The Privacy Shield is a treaty between the European Union (EU) and the USA that aims to guarantee compliance with European standards of data protection in the USA.

For more information, please see the privacy policy of Mandrill at http://mailchimp.com/legal/privacy/.
 

6. Plug-ins and Tools

YouTube with expanded data protection integration

Our website uses plug-ins of the YouTube platform, which is being operated by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

We use YouTube in the expanded data protection mode. According to YouTube, this mode ensures that YouTube does not store any information about visitors to this website before they watch the video. Nevertheless, this does not necessarily mean that the sharing of data with YouTube partners can be ruled out as a result of the expanded data protection mode. For instance, regardless of whether you are watching a video, YouTube will always establish a connection with the Google DoubleClick network.

As soon as you start to play a YouTube video on our website, a connection to YouTube’s servers will be established. As a result, the YouTube server will be notified, which of our pages you have visited. If you are logged into your YouTube account while you visit our site, you enable YouTube to directly allocate your browsing patterns to your personal profile. You have the option to prevent this by logging out of your YouTube account.

Furthermore, after you have started to play a video, YouTube will be able to place various cookies on your device. With the assistance of these cookies, YouTube will be able to obtain information about our website visitor. Among other things, this information will be used to generate video statistics with the aim of improving the user friendliness of the site and to prevent attempts to commit fraud. These cookies will stay on your device until you delete them.

Under certain circumstances, additional data processing transactions may be triggered after you have started to play a YouTube video, which are beyond our control.

The use of YouTube is based on our interest in presenting our online content in an appealing manner. Pursuant to Art. 6 Sect. 1 lit. f GDPR, this is a legitimate interest.

For more information on how YouTube handles user data, please consult the YouTube Data Privacy Policy under: https://policies.google.com/privacy?hl=en.

OpenStreetMap

We are using the mapping service provided by OpenStreetMap (OSM). The provider of this service is the Open-Street-Map Foundation (OSMF), 132 Maney Hill Road, Sutton Coldfield, West Midlands, B72 1JU, United Kingdom.

When you visit any website, into which OpenStreetMap has been embedded, your IP address and other information concerning your behavior patterns on this website will be transferred to the OSMF. Under certain circumstances, OpenStreetMap will save cookies in your browser. Cookies are text files that are stored on your computer and that make it possible to conduct an analysis of your website use. You have the option to prevent the storage of cookies by making pertinent changes to the settings of your browser software. However, we have to point out that doing so may make it impossible for you to use all of the functions of this website to their fullest extent.

Furthermore, your location may be recorded if you have permitted this in your device settings, for instance on your cell phone. The provider of this website has no control over this type of data transfer. For details, please consult the Data Privacy Policy of OpenStreetMap under the following link: https://wiki.openstreetmap.org/wiki/Privacy_Policy.

We use OpenStreetMap with the objective of ensuring the attractive presentation of our online offers and to make it easy for visitors to find the locations we specify on our website. This establishes legitimate grounds as defined in Art. 6 Sect. 1 lit. f GDPR.

Leaflet 

Our website uses Leaflet API, a map service that makes it possible to incorporate OpenStreetMap into the website. For correct presentation, it is necessary from a technical point of view to make requests to other servers. These queries mean that, in principle, information about your use of this website (including your IP address) can be transmitted to other servers and stored there. Based on an analysis by the developer tools, the other servers are limited to maps.wikimedia.org (the map layer) and unpkg.com (Leaflet files).

You can deactivate the OpenStreetMap service and in doing so prevent the transfer of data to third parties by deactivating JavaScript in your browser. Please note, however, that in this case the display of maps on our pages may only be available to you to a limited extent, if at all.

OpenStreetMap is used in the interests of enhancing our online service. This represents a legitimate interest in the sense of Article 6(1)(f) GDPR.

You can find more information about OpenStreetMap at https://openstreetmap.de and about the Leaflet API used at https://openstreetmap.de and about the Leaflet API used at https://www.leafletjs.com.

Mapbox

Our website uses Mapbox to display geographical information. It is provided by Mapbox Inc., 740 15th Street NW, 5th Floor, 20005 Washington D.C., USA. 

When you use Mapbox, data relating to how you use the map tools is also collected, processed, and used by Mapbox. As it is certified under the EU-US Privacy Shield, Mapbox guarantees that the data protection standards of the EU will be adhered to even when data is processed in the USA. Article 6(1)(f) GDPR represents the legal grounds. Our legitimate interest lies in optimizing the functionality of our website.

When you open one of our pages featuring the Mapbox service, Mapbox will install a cookie on your device through your internet browser. With this cookie, information about how you use our website, including your IP address, will be sent to a Mapbox server in the USA and stored there. The data will be processed for the purposes of displaying the page and ensuring the functionality of the Mapbox service. Mapbox might potentially share this information with third parties if it is required to do so by law or if the information is to be processed by third parties on behalf of Mapbox.
If you do not consent to this processing, you can change the settings in your internet browser to block the cookies. However, you will then be unable to use the Mapbox service on our website.

For more information, please see the privacy policy of Mapbox at https://mapbox.com/privacy/ .

Guuru
 

Our website uses Guuru to provide interactive customer support. It is provided by Guuru AG, Limmatquai 122, 8001 Zurich, Switzerland.

Guuru uses Google Analytics tracking as part of the live chat. When you visit the website, your IP address and user data will be transmitted. These cannot be directly associated with you. Guuru has activated IP anonymization. Additionally, cookies are necessary and used in order to guarantee the service. You can accept, block, or withdraw your consent to cookies via the cookie banner (opt in/opt out). Cookies are text files that are stored on your computer and make it possible to analyze how you use the website. You can change the settings in your browser to block cookies; however, please note that if you do so, you might not be able to make full use of all of the features of this website. The data provided in Guuru is processed exclusively on the basis of your consent (Article 6(1)(a) GDPR).

For more information, please see the privacy policy of Guuru at https://guuru.com/en/privacy-policy/.

Flowbox

Our website contains embedded Instagram images that are embedded using Flowbox. It is provided by Flowbox AB, Riddargatan 17D, 114 55 Stockholm, Sweden. 

Your IP address will be transmitted when you visit the website and in order to embed the images. This cannot be directly associated with you.

We use Flowbox to embed Instagram images. This represents a legitimate interest in the sense of Article 6(1)(f) GDPR. For more information, please see the privacy policy of Flowbox at https://go2flow.ch/datenschutzerklaerung/.

Fastly

This website uses the content delivery network (CDN) service Fastly to improve the delivery of content. It is provided by Fastly Inc., 475 Brannan St, Suite 300, 94107 San Francisco, CA, USA. 

A content delivery network is an online service with which large media files (such as images, page content, and scripts) in particular are delivered over a network of regionally distributed servers that are connected to one another over the internet. We use the Fastly content delivery network to optimize the loading speeds of our website.

In accordance with Article 6(1)(f) GDPR, we process data on the basis of our legitimate interest in secure and efficient delivery as well as to improve the stability and functionality of our website.

Fastly is certified under the EU-US Privacy Shield. The Privacy Shield is a treaty between the European Union (EU) and the USA that aims to guarantee compliance with European standards of data protection in the USA.

For more information, please see the privacy policy of Fastly at https://fastly.com/privacy.

Google Tag Manager

This website uses Google Tag Manager. Google Tag Manager is a solution that enables marketers to manage website tags on a dashboard. The Tag Manager tool itself (which implements the tags) is a cookie-free domain and does not collect personal data. The tool activates other tags which could themselves collect data. Google Tag Manager does not access this data. If recording has been deactivated at domain or cookie level, this setting will remain in place for all tracking tags implemented with Google Tag Manager. You can find more information in the Google Tag Manager terms of service at https://www.google.com/analytics/terms/tag-manager/.

Google Fonts

Our website uses Google Fonts to standardize the way in which fonts are displayed. Your browser will download the necessary web fonts to your browser cache in order to display text and fonts correctly. The browser you are using must connect to the Google servers for this purpose. In the process, Google will be notified that our website has been accessed from your IP address. If your browser does not support web fonts, your computer will use a standard font.

You can find more information about Google Web Fonts at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://policies.google.com/privacy?hl=us.

jQuery

Our website uses the JavaScript library jQuery. When you open the website, your browser will download the external JavaScript file from the server ajax.googleapis.com. We use the Google content delivery network to load this library in order to increase the loading speed of our website and in turn improve your user experience. If you have previously used jQuery on a different page from the Google content delivery network, your browser will access the copy stored in the cache. If your browser does not have a copy in the cache or downloads the file from the Google content delivery network for a different reason, data will be transferred from your browser to Google. For more information about how Google processes data, please see Google’s privacy policy at https://policies.google.com/privacy?hl=us.

Facebook pixel

Our website uses the Facebook pixel to analyze the effectiveness of Facebook advertising. It is provided by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

When you visit the website, your IP address and user data are transmitted. These cannot be directly associated with you. Additionally, cookies are necessary and used in order to analyze how the website is used. If we have asked for your consent, the data will be processed exclusively on the basis of Article 6(1)(a) GDPR; you can withdraw your consent at any time, however. You can accept, block, or withdraw your consent to cookies via the cookie banner (opt in/opt out). 

When you visit our website, the Facebook pixel is integrated by Facebook directly and can install a cookie on your device. If you then log into Facebook or visit Facebook while you are already logged in, your visit to our website will be associated with your profile. The data collected from you is anonymous to us and therefore does not enable us to draw any conclusions as to your identity. However, Facebook stores and processes the data, which means that the data can be associated with your profile and can be used by Facebook for its own market research and advertising purposes. Where data is sent to Facebook for cross-checking purposes, the data will be encrypted locally in your browser before it is sent to Facebook over a secure HTTPS connection. The sole purpose of this is to cross-check the data against the data that has been encrypted by Facebook.

Facebook is certified under the EU-US Privacy Shield. The Privacy Shield is a treaty between the European Union (EU) and the USA that aims to guarantee compliance with European standards of data protection in the USA.

You can find more information at https://about.fb.com and in Facebook’s privacy policy at https://facebook.com/policy.

7. Payment service providers and resellers

Datatrans

All conventional payment methods can be processed via the interface of the e-payment platform from Datatrans. Datatrans is provided by Datatrans AG, Kreuzbühlstrasse 26, 8008 Zurich, Switzerland. Datatrans meets the conventional security standards, especially the Payment Card Industry Data Security Standard (PCI DSS). The payment details you enter will be encrypted and sent to Datatrans and cannot be accessed by us.

Your data is transferred to Datatrans AG on the basis of Article 6(1)(a) GDPR (consent) and Article 6(1)(b) GDPR (processing for the performance of a contract). You can withdraw your consent to data processing at any time. A withdrawal of consent does not apply retroactively to data processing that took place in the past.
For more information, please see the privacy policy of Datatrans AG at https://www.datatrans.ch/en/privacy-policy/. 

PayPal

Among other options, we offer payment via PayPal on our website. The provider of this payment processing service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”).

If you choose payment via PayPal, we will share the payment information you enter with PayPal.

The legal basis for the sharing of your data with PayPal is Art. 6 Sect. 1 lit. a GDPR (consent) as well as Art. 6 Sect. 1 lit. b GDPR (processing for the fulfilment of a contract). You have the option to at any time revoke your consent to the processing of your data. Such a revocation shall not have any impact on the effectiveness of data processing transactions that occurred in the past.

instant transfer Sofort

Among other options, we offer the payment service called “instant transfer Sofort” on our website. The provider of this payment option is the Sofort GmbH, Theresienhöhe 12, 80339 München, Germany (hereinafter referred to as “Sofort GmbH”).

With the assistance of the “instant transfer Sofort” tool, we receive a payment confirmation from the Sofort GmbH in real time, which allows us to instantly start to fulfil our obligations to you.

When you choose the “instant transfer Sofort” payment option, you must send a PIN and a valid TAN to the Sofort GmbH, which allows the company to log into your online banking account. Upon logging in, the Sofort GmbH will verify your account balance and will execute the bank transfer to us with the assistance of the TAN you provided. Subsequently, the company sends us an immediate transaction confirmation. After Sofort GmbH has logged in, the system will also automatically verify your revenues and check the credit limit of your pre-approved overdraft credit line and the existence of other accounts along with their balances.

Along with the PIN and TAN numbers, the system also transfers the payment information you entered along with personal data to the Sofort GmbH. Your personal data comprise your first and last name, address, phone number(s), e-mail address, IP address as well as any other data required for the processing of the payment transaction. This data must be transferred in order to be able to determine your identity with absolute certainty and to prevent attempts to commit fraud.

The legal basis for the sharing of your information with the Sofort GmbH is Art. 6 Sect. 1 lit. a GDPR (consent) as well as Art. 6 Sect. 1 lit. b GDPR (processing for fulfilment of a contract). You have the option to at any time revoke your consent to the processing of your data. Such a revocation shall not have any impact on the effectiveness of data processing transactions that occurred in the past.

For details on payments made with the instant transfer option, please follow these links: https://www.sofort.de/datenschutz.html and https://www.klarna.com/sofort/.

You want out?

You can, of course, delete your customer account at any time, just like you can unsubscribe from our newsletter if you don’t feel like reading it any more. If you are registered in our contact database but you want out – no problem. And if you like, we will also delete any emails that we might have sent to you or received from you in the past for whatever reason. But that would be a shame.

If you want to do this anyway, or you have any other questions or concerns, simply get in touch with our data protection guy by email: dataprotection@freitag.ch.

The FREITAG Data Protection Officer

P.S. Oh, and if we’ve ever spoken on the phone, there’s nothing we can do – because you can’t delete memories and we didn’t keep any recordings!

FREITAG Online Shop - Terms & Conditions

§ 1 – General
(1) The following terms and conditions shall govern the sale by FREITAG lab. AG (named “us”) and the buyer (named “you”). Any terms and conditions that you propose or object to are subject to our written consent. By placing an order with us, it is deemed that you have read, understood and agreed to our Terms and Conditions. If you are unhappy with any aspect of our terms and conditions, please contact us before placing an order.

(2) We reserve the right to add, delete or amend these Terms and Conditions without prior written notice at any time, at our sole discretion.

§ 2 – Contract
(1) Orders are only possible via the FREITAG website. As soon as you have filled in the order form and confirmed your order with the "buy now" button, a contract between you and us is established in accordance with the conditions below (Prices, Shipping etc.) without a separate fulfilment confirmation from us.

(2) The placed order and chosen conditions are representative for the delivery of our products. The prices and conditions shown at the time you placed the order and confirmed with “BUY” apply.

(3) The order volume is limited to maximum 5 products per order . We reserve the right to refuse or cancel orders beyond this volume. You get a separate notice about the exercise of this right.

(4) You acknowledge ordering the products for your private non-commercial use. Distributing the acquired products for a commercial purpose is prohibited. Please notice that we will claim our according trademark rights. If you wish to place an order of a higher volume or for commercial distribution, please contact us for an individual order (wholesale@freitag.ch). In case of non-information, high volume orders or high rates of orders in short term, we reserve the right to refuse or cancel your order.

(5) The order volume for limited- and special editions is limited to maximum 1 product per user. We reserve the right to refuse or cancel orders beyond this volume. You get a separate notice about the exercise of this right.

(6) The number of open prepayment orders is limited to one per customer. We reserve the right to decline and/or to unilaterally cancel orders that exceed this amount. You will be informed of this separately.

§ 3 – Color of Products
(1) Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate. If you should have a problem, question or concern, please contact us immediately at +41 43 210 32 52 or onlinestore@freitag.ch.

(2) Furthermore please note that our products are made of recycled material. Some corresponding inequalities of material and colour are possible.

§ 4 – Prices and Payment
(1) Prices are listed in Swiss francs, Euros, US dollars, Japanese yen, Korean won, British pound or Singapore Dollars. The currency used for an order depends on the country to which the order is to be delivered.

(2) Orders that are delivered to Switzerland or Liechtenstein are calculated in Swiss francs. Orders delivered to the USA are calculated in US dollars. Orders delivered to Japan are calculated in Japanese yen. Orders delivered to UK are calculated in British pounds. Orders delivered to South Korea are calculated in South Korean won. Orders delivered to Singapore are calculated in Singapore Dollar. Orders that are delivered to a country other than the countries and regions listed here are calculated in Swiss francs.

(3) Accepted methods of payment are Visa, MasterCard, American Express, JCB, SOFORT (EUR) and Paypal. European customers may pay via prepayment (bank transfer) and Swiss customers may also pay with Postcard.

(4) The total cost of your items ordered plus shipping fees as displayed on the web will be billed to your credit card.

(5) If the shipping address is located outside of one of the countries or regions listed under point (2), you will be charged the country’s applicable import duty and sales tax.

§ 5 – Delivery
The following delivery times are valid without obligation for the regions listed below (working days Monday–Friday):

Switzerland: 2-4 days
Europe: 5-8 days
Japan, Singapur, South Korea & US: 4-6 days
All other countries: 12-17 days

Shipping Price
The shipping price depends on the country and will be displayed in the checkout process Step 2.

Additional Costs

Delivery within the EU, Japan, South Korea, Singapur, UK & US:
No additional costs will be charged. Sales tax is already included in the sale price.

For deliveries to any country not listed above, duty, sales tax and import taxes will be charged. These must be paid by the recipient upon delivery of the order.

Method of Delivery
The delivery service listed below applies for the following regions:

Europe, Japan, South Korea & US (no P.O. boxes or parcel pick-up stations): UPS
UPS: http://www.ups.com/content/de/de/index.jsx

Switzerland & all other countries: Swiss Post
Tracking: Swiss Post: http://www.post.ch

We will be glad to answer any further questions you might have, from Monday to Friday at onlinestore@freitag.ch.

§ 6 – Your rights of Return
(1) We gladly accept returns for any reason within 30 days from shipping date. Shipping charges are not reimbursed.

(2) We will control all returned products. All goods must be returned in perfect condition without signs of usage. You have to pay the postal fees for this kind of return. We will dismiss the returned product if:
- The product shows signs of visible use
- The product is damaged as a result of return transport

We reimburse your payment (Duties, taxes and other expenses excluded). In case of return, you will be charged for all shipping charges. Customers from Germany can send returns to our store in Hamburg.
The refund of the sale price will be carried out in the same manner as the original payment was made. If you used the pre-payment method to order, we would ask you to please include your banking details.

(3) If the product is in any way faulty or does not conform to the order placed, we will gladly refund the purchase price paid, the return shipping cost; any customs, duties and goods taxes (upon proof of payment i.e. a receipt), plus the original shipping costs. Likewise, no good will be taken back if it shows signs of damage or interference, such as
- Natural wear and tear
- Events out of our control e.g. natural disasters
- Signs of improper use
- Interference by the customer or a third person
- Extreme use or extreme influence by the customer

(4) No cost will be covered should the product/s go missing during the return shipping. We advise you to send all items back with a transport firm which provides a track & trace service.

§ 7 – Our right
If you supplied us with incorrect information about your creditworthiness we reserved the right to withdraw from the contract in whole or in part.

§ 8 – Reservation of proprietary rights
The goods shall remain our property until you have fully paid any and all debts as of the contracting date, including the current account balance if any.

§ 9 – Warranty
(1) In the case of a material defect in the product on our behalf, you have the right to choose a similar product in exchange, to withdraw from the contract or to request a price reduction within 24 months from the purchase date. All requests are to be confirmed by written correspondence with us.

(2) It is up to you to control the products either upon delivery and to notify us within the time period mentioned in § 9 (1). Failure to do so will result in a loss of your rights.

(3) Other claims for damages and indemnity are ruled by the provisions of Swiss law and we are only liable for gross negligence and intent. This includes our employees or other helping persons. Binding law terms (i.e. law of product liability) are not effected.

§ 10 – Secure Transactions
Secure Transactions - Our e-commerce system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology used to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e.: your credit card number) passed from you to FREITAG in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party. SSL technology is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers.

§ 11 – Copyrights
All rights of trademarks, designs, texts and all other products are under our sole copyright. This website is protected by copyright. Modifications, reproductions or any imitation or copy is forbidden.

§ 12 – Miscellaneous Terms
(1) For Customer in Switzerland: All terms and contracts under this agreement are governed by Swiss Law without regard to conflict of laws. UN purchasing law (CISG) is excluded. The designated court is Zurich, Switzerland.

(2) For other Customer: All terms and contracts under this agreement are governed by Swiss Law without regard to conflict of laws. UN purchasing law (CISG) is excluded. The designated court is Zurich, Switzerland, if it is allowed to choose a court of jurisdiction. This does not apply for compulsory law of the country in which the customer has its common residence.

(3) Should a provision of these general conditions of supply prove to be wholly or partly invalid, the parties to the contract shall jointly seek an arrangement having a legal and economic effect which will be as similar as possible to the invalid provision.

(4) iPad® / iPhone® / Mac® / Mac Air® is a trademark of Apple Inc., registered in the U.S. and other countries.

Copyright

The Site is owned and operated by FREITAG lab. ag. All of the content featured or displayed on the Site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software ("Content"), is owned by FREITAG lab. ag. All elements of the Site including, but not limited to, the general design and the Content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with FREITAG lab. ag, no portion or element of the Site or its Content may be copied or retransmitted via any means and the Site, its Content and all related rights shall remain the exclusive property of the FREITAG lab. ag.

Imprint

FREITAG lab. ag
Binzmühlestrasse 170b
8050 Zürich
Switzerland

Email: onlinestore@freitag.ch
Phone: +41 43 210 33 33 
Mo-Fr: 09:00 - 12:00 / 13:30 - 17:00 CET

Any questions/inputs about our website? Contact us: webmaster@freitag.ch