SOS! UNIQUE PRODUCT EMERGENCY!

Our products are made from durable recycled truck tarps, so, like Keith Richards, they can take just about anything. Yet nothing is entirely safe from the signs of wear and tear. Just like the unsinkable Titanic, your sturdy F-product may too encounter an iceberg one day.

Luckily we have various customized emergency procedures to help your injured and/or geriatric FREITAG friend.

Spare Parts

Here you can find various spare parts from buckles to buttons to easily replace all by yourself or together with the shoemaker of your confidence. The quickest way to get your replacement part is to simply pick it up at a verified Care Point. Or have it sent free of charge from our spare parts online store. 

Find a Care Point

This way to the spare-parts onlinestore

SMALL REPAIRS AND SEWING

This is the service for small repairs without tarp surgery. For example, we sew up open seams and replace straps, inner tubes, logos and Velcro fasteners – and we do it all for free within the first three years of purchase.

That's what I need

THE ALL-INCLUSIVE TARP SERVICE

If your one-off product is suffering from a torn or perforated tarp, we’ll have to get our tarp surgeons involved. This extensive operation can cost a pretty penny, but includes a whole host of other measures that will prolong the life of your product.

I need that

DIDN’T FIND WHAT YOU WERE LOOKING FOR?

If that’s all a bit complicated and you’d prefer to get some professional advice, you can always visit one of our Care Points and have your bag assessed in person. Or you can contact our customer service team – they’re known for finding the right solution for everything and everyone.

Find a Care Point and get help offline

Request online help

OPEN BAG SURGERY – The Story